Why does my computer show as Offline?

Computers in Standby, Sleep, or Hibernation mode may be inaccessible via LogMeIn. For Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN to ensure that you can wake your computer from Standby, Sleep, or Hibernation mode. If you cannot use Wake On LAN, you can prevent your computer from entering a sleep mode by changing your Power Management settings.

1. Physically go to the computer that you want to be able to access.
2. Press and hold the Windows key and press the letter R on your keyboard.
3. Type powercfg.cpl and press Enter.
4. Set the option for Sleep or Standby to Never.

   Vista and 7 users can use the Change when the computer sleeps option in the left pane.

5. Make sure Hibernation is also disabled.

1. Physically go to the computer that you want to be able to access.
2. From your Mac Desktop, click the Apple Menu in the top left.
3. Select System Preferences.
4. Click on Energy Saver.
5. Move the slider for Put the computer to sleep when it is inactive for... to Never.

Make sure that LogMeIn is running on the host. You will need access to the host to perform this action.

• Open the LogMeIn Control Panel.
• Check whether the host is Accessible in the top-left corner.
  • If it is Not accessible, switch the host on by clicking the power switch on the host interface.
    
    
  • If it is Enabled but offline, switch the host off and then back on by clicking the power button twice.

Make sure that the computer you want to control is connected to the Internet. LogMeIn requires an "always on" Internet connection such as DSL, Cable, or T1.

If certain ports and LogMeIn components are blocked or prevented from accessing the web, connection cannot be established. See How do I configure a firewall to work with LogMeIn? for details.