Troubleshooting Wake On LAN issues on a Windows PC
Here are some steps you can take to troubleshoot issues when trying to wake a PC.
Minimum Requirements
- The computer you are trying to wake up must be on a wired connection (not on WiFi)
- A second LogMeIn host computer must be switched on and in the same network in order to send the wake request
Important: Make sure you are using up
to date, officially supported third-party technology together with LogMeIn. LogMeIn
is designed for use with third-party
products and services (browser, OS, etc.) that are officially supported by
their respective vendors and well-maintained by the end user (latest patches
and updates installed).
Learn more
Hardware Requirements
To ensure best results, make sure the following items are using
up-to-date drivers or firmware:
- Motherboard Chipset
- Network Adapter (if you have recently updated to Windows 10, make sure the Network Adapter drivers are updated)
- BIOS
Tip: In the BIOS under Power Management, Deep Sleep must be turned off.
Consult your computer or hardware manufacturer for assistance in downloading and installing drivers and firmware.
Tip: When Wake On LAN is possible, the LED light of both
your network adapter and ethernet port should be lit up or blinking. These are
commonly located on the back of your computer. If these lights are not lit up
or blinking, the issue is with your network adapter or ethernet port hardware
and you may want to contact the manufacturer.
Enabling Wake On LAN on Windows 10
Further Resources and Information