- How it Works
- Your LogMeIn Account
- Installing LogMeIn
- Working with Computers in Your LogMeIn Account
- Files for LogMeIn: Storage for your files and folders
- Managing Users
- Connecting to a Host Computer
- What is the client?
- System Requirements – Client Device
- How to Connect from LogMeIn.com
- How to Connect using the LogMeIn Client Desktop App
- How to Connect Using a Desktop Shortcut
- How to Connect via Phone or Tablet
- Access Code? Password? About Authentication
- How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN
- Remote Control from a PC or Mac
- Starting Remote Control
- Changing How You View the Host
- How to View the Host Computer in Full Screen Mode
- How to Keep the Remote Control Toolbar Visible During Full Screen Mode
- How to Magnify a Section of the Host Screen
- How to Change Screen Size During Remote Control
- How to Work with Multiple Host Monitors
- About HD Remote Control
- How to Change the Color Quality of the Host Screen
- How to Optimize Remote Control Performance at Slower Connection Speeds
- Customizing the Remote Control Toolbar
- Security During Remote Control
- Moving Data During Remote Control
- Using Presentation Tools
- Remote Sound
- Remote Printing
- System Management (Quitting Programs on the Host)
- Remote Control from a Phone or Tablet
- About HD Remote Control on an iOS Device
- How to Zoom in and Zoom out
- How to Change Mouse Behavior During Remote Control
- App Touch Controls for Phone/Tablet: Click, Scroll, and Drag
- How to Select and Copy Text During Remote Control
- How to Switch Between Monitors
- How to Access the Onscreen Keyboard
- How to Use Ctrl-Alt-Delete and Common Key Combinations
- Working with Remote Sound
- How to Manage Saved Login Details
- How to Protect Information During Remote Control
- Tips for Improving Your Experience
- File Manager from a PC or Mac
- File Manager from a Phone or Tablet
- About the LogMeIn Control Panel
- Sharing your Desktop with Another Person (Desktop Sharing)
- Sharing Files on Your Computer with Others (File Sharing)
- Managing Windows and Microsoft Updates
- Antivirus
- Viewing Anti-virus Status and Details
- Computer Health
- LogMeIn Antivirus
- Running a Scan with LogMeIn Antivirus
- Creating a Custom Scan in LogMeIn Antivirus
- Viewing Filters in LogMeIn Antivirus
- Creating a Policy for LogMeIn Antivirus
- Excluding Files from a LogMeIn Antivirus Scan
- Suspending LogMeIn Antivirus Temporarily
- Can I See a List of Websites Blocked by the Antiphishing Module?
- Remote Management of LogMeIn Hosts
- Using the LogMeIn Dashboard
- Managing the Rights of Windows Users and Groups
- Monitoring Events in the Application, Security, and System Logs
- Accessing Web App Usage Information of Remote Hosts (Top Apps)
- Working with Services
- Working with Processes
- Working with Drivers
- Editing the Registry
- Opening the Command Prompt
- Rebooting the Host
- Enabling Windows Automatic Logon (autologon)
- Viewing a Host Computer Desktop without Taking Control
- Working with Environment Variables
- Changing Virtual Memory Settings
- Changing System Time on a Host
- Managing Shared Resources
- Setting Automatic Change Process Priorities
- Viewing Host Performance Information
- Viewing CPU Load
- Viewing Memory Load
- Viewing Disk Space Utilization
- Viewing Drive and Partition Information
- Viewing Open TCP/IP Ports
- Viewing Network Traffic Information
- Viewing a List of Open Files
- Viewing a List of Registry Keys Open on a Host...
- Viewing a List of DLLs in Use
- Viewing LogMeIn Connection Details
- Viewing Installed Applications
- Viewing Loaded Device Drivers
- Configuring How LogMeIn Works on a PC or Mac
- Controlling Remote Control Performance
- Customizing Remote Control Sessions
- Advanced Host Settings
- Controlling Access to Host Computers
- Using LogMeIn in a Multilingual Environment
- Troubleshooting
- Troubleshooting Connection Issues
- Troubleshooting Account Issues
- Troubleshooting Remote Printing
- Troubleshooting Display Issues
Can't connect? Try this first!
A checklist of the most common communication issues when connecting to LogMeIn host computers.
Firewall Configuration
Make sure the LogMeIn software is not being blocked by a firewall on the host computer. You will need to allow LogMeIn to make connections in the firewall rules. For details, see LogMeIn and Firewalls.
Proxy Settings
You may encounter connection issues if your proxy is not configured to work with LogMeIn. For details, see How to Configure Proxy Settings.
DNS Status
Follow the steps to fix problems with your DNS resolving our IP Address.
On Windows 7 and newer:
- Open the Run dialog. (Press the Windows key and the R key at the same time.)
- Type cmd and click OK.
- In the command prompt, type ipconfig /flushdns and press the Enter key.
On Mac OS X:
- Open Utilities > Terminal.
- Type dscacheutil -flushcache and press the Enter key.
OpenDNS Service
You may encounter connectivity issues when using LogMeIn products with OpenDNS. This is due to OpenDNS categorizing LogMeIn domains as a proxy/anonymizer. LogMeIn support is unable to provide further assistance with this issue. Please visit http://www.opendns.com/ for more information configuring OpenDNS.
Internet load balancers and reverse proxies (satellite
connections)
To resolve IP mismatch issues behind an internet load balancer or a reverse proxy, follow these steps.
- Copy this text:
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\Net] "BrokenProxy"=dword:00000000 - Save it in Notepad or a similar editor on the host computer as IP Mismatch.txt.
- Rename the file IPMismatch.reg. You may be asked to confirm that you want change the file extension from .txt to .reg. Confirm the change.
- Double click the file and confirm that you want to import the file into the registry.
Date and Time Settings
If the date and time settings of your computer are incorrect, LogMeIn may show as Enabled and Online, but as Offline in your account.
To change the date and time of your system, click the clock on your Windows system tray or on your Mac menu bar.