During a Support Session

Remember: During the session, the support provider is able to fully control your computer. Only accept support from individuals and organizations you trust.

The LogMeIn Support Session app icon appears in your Windows taskbar once the support session is activated.

Remember: A support session is active for 24 hours from the time of activation. During this period, your support provider can connect to your computer at any time.

Icon	Meaning
	The session is active, but the provider is not connected to your computer.
	The provider is connected to your computer.
	Your computer experiences connectivity issues. To be able to receive support, check the following: Your computer is connected to the internet. A firewall on your computer does not actively block the LogMeIn Support Session app. For details, see Common Questions and Answers.

To end the support session, do the following:

Click the LogMeIn Support Session app icon in the Windows taskbar.
Click End your LogMeIn Support Session and remove app.

Your computer is now inaccessible via LogMeIn support session.

Note: Once the session is ended but you still need support, you must ask your provider to create a new session for you.

Tip: Having trouble? See Common Questions and Answers.